North Staffordshire's Laser/IPL & Skin Care Specialists
Wellbeing & Health was formed in November 2007 and was registered by the Care Quality Commission (previously the Healthcare Commission) to provide Laser & IPL Procedures for the removal of Tattoos, Hair, Pigmented Lesions, Vascular Lesions, Skin Rejuvenation and Acne Management. We have since developed those services with the emphasis on non-surgical cosmetic procedures and skin care.
We all want beautiful skin, but as we get older it becomes increasingly more difficult to achieve. Sun exposure, poor diet, smoking, pollution and the stresses of everyday life all contribute to the skin's ageing process and, for many individuals, non-surgical cosmetic procedures have rapidly become a more desirable alternative to the more traditional cosmetic surgery. With less pain and little or no recovery or downtime, these types of procedure are a very popular way to hold back the years.
Using “state of the art” Laser/IPL, Radiofrequency, Ultrasound and other technology, we are able to provide a comprehensive cosmetic service using non-surgical techniques that will help you to achieve excellent results, including laser treatments for a wide variety of skin conditions, microdermabrasion, cellulite control, face and body sculpting, dermal fillers and semi-permanent makeup.
Wellbeing & Health can provide you with comfortable and well equipped treatment rooms and highly skilled and qualified professionals with extensive experience in their own specialist areas.
We will always:-
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put your safety first;
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ensure that you have a clear and accurate information about us and the treatments we offer;
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ensure that the regulations and standards are fulfilled;
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ensure that you receive treatments that are safe and quality assured;
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attain a consistent standard of care, compatible with the very best standards in the NHS.
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always welcome, listen to and publish feedback from you.
Whilst we sincerely hope that you are satisfied with the services we provide, we do understand that there may be times when you feel dissatisfied, and all our clients are encouraged to give their views, whether it be positive or negative.
If you wish to make a complaint, you should do so either verbally or in writing to:
Mrs Lynn Hargreaves (General Manager)
Wellbeing & Health
513 Etruria Road
Basford
Stoke on Trent
ST4 6HT
Telephone: 01782 619280
Email: Lynn.Hargreaves@wellbeing-health.com
On receipt of your complaint we will ensure that a written acknowledgement is sent to you within two working days of receipt of the complaint (unless a full reply can be sent within five working days). A full response to your complaint will be sent within 20 working days of receipt of the complaint unless an investigation is still in process, in which case a letter explaining the reason for the delay will be sent to you and a full response within five days of a conclusion being reached.
At all stages of the complaints’ procedure we will endeavour to ensure that you receive written confirmation of each stage of the investigation and the action taken.
An information leaflet explaining the complaints process is available on request.
If you need assistance in making your complaint, please speak to Lynn Hargreaves, the General Manager, or you may wish contact your local Citizen's Advice Bureau.
If you are not satisfied with the way in which your complaint has been handled you may contact the Care Quality Commission.
Tel: 03000 616161
Email: enquiries@cqc.org.uk
